The technician of anything, from information technology to pest control in Sydney, spend a lot of time working with the stuff, so they end up getting to know the owners of the things they work on.
See, it’s a sign of trust when people let a technician into their homes or business to work on stuff they need for their daily lives, so the relationship between a tech and a customer tends to be closer than say, between sales people and buyers. Others see more people, sure, but it’s the tech people that come back service after service to deal with issues. So for technicians, it’s important that they take into account what the customer feels, more than most.
Here are some tips.
- Explain the issue clearly and concisely as possible.
- If you don’t really know the problem or not entirely sure, make sure the client is aware of the fact.
- Show some enthusiasm. If you don’t like what you’re doing or don’t really show a favourable attitude to your service, then your client will likely feel the same.
- Find a real problem and offer real solutions to it. Something real, reasonable, and practical. Don’t oversell, don’t overdo. Keep things as efficient as possible.
- All proper pest control is marked with a very thorough inspection. Be thorough, as if the client finds something wrong with what you did, then it’s a blemish on your reputation.
- No shame in looking up whatever pest you’re dealing with. Not everyone can know everything about pest control in Sydney or some such, and your client isn’t going to judge like you for double checking things.
- Emotions are the biggest motivator for sales. For pest tech, they have a built-in advantage, due to the fact that people usually have one emotional response towards bugs; “NOPE”.
Before you, as a pest tech, asks for a sale or something, here are some questions you need to ask.
- Did you listen to the customer? Is what your selling a response to the problems they want handled?
- Will your solution fix the problem? If not, how much of a follow-up do you need?
- Did you correctly identify the pest, or the problem.